Verizon is charging me for returned phone and now trying to state the box returned was empty
hackrader
Enthusiast - Level 1

.I purchased the phone on August 17, tried to cancel the next day, and was told that I could not and to return it. The service was never activated, and the phone never opened. I paid $70.00 in taxes upfront and tried to return to the local Verizon store, and they said I had to mail it back with the return label. After numerous attempts with the agent online, she sent me a return label, and I returned the phone unopened. Verizon received it on August 28th at 8:31 AM. I have now how to contact you guys week by week only to be told that it was still processing, then they saw it was returned and to wait a week, then told that the charge would be removed in the next 24 hours, that was on 9/26/23 at 9:07 AM with Alexis. Two days later you charged my credit card $1108.33. My card company reversed the charges because I had proof it was delivered, and now you are charging me late fees on top of the $1108.33 for a phone that I never opened, used or activated. I have never had to use so much time and energy on an issue in my life.  I have a special needs child and I do not have the time to keep dealing with this issue as he is my main priority. I would appreciate this being taken care of ASAP.

Update: Now they are trying to state that phone box was empty after they had already verified that it was received and checked in. 

Labels (1)
0 Likes
1 Reply
forceeded
Enthusiast - Level 2

DOCUMENT THE WEIGHT OF THE SHIPPED PKG!  I don't know how the return system works--- but find (and PRINT, of course) all the documentation you can access.  Contact the carrier, open a claim--- spend a little more time to do anything and everything you can do.  There should be records of the shipping weight of the package.  I think the tracking info (when the pkg was on its way to you) would have this info too.  Much love to you and your son โค๏ธ

0 Likes