Hoping for a resolution after almost a year:
I am writing to express my deep frustration and disappointment with a situation that has been ongoing since I signed up with Verizon in October 2023.
When I switched to Verizon, I was assured that a promotion would be applied to my account, allowing me to maintain the same billing amount as with my previous mobile provider. Additionally, I was informed that my billing would be streamlined by combining it with my Fios account.
However, despite numerous calls to customer service and providing all necessary documentation—including the receipt and order number confirming the promotion—I am still being billed incorrectly. Each month, I’ve had to contact Verizon to address this issue, only to be told that it would take one to two months to resolve. It is now September 2024, and this issue remains unresolved.
I have spoken to multiple representatives, been passed between different departments, and even attempted to speak with the individual who signed me up and their supervisor, to no avail. Most recently, I was informed that the promotion allegedly does not exist, despite my having documentation that proves otherwise.
I have been a patient and loyal customer, but this experience has been exhausting and unprofessional. I am now being asked to honor a contract when Verizon has failed to uphold its end of the agreement. This situation has caused me significant stress, and I am reaching out to you in the hope that this matter can finally be resolved.
I am requesting that:
1. The agreed-upon promotion be applied to my account immediately, retroactive to my signup date.
2. Any overcharges resulting from this oversight be refunded.
3. A formal acknowledgment and explanation for this extended issue be provided.
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