Verizon made an unauthorized withdrawal from my bank account.

I have never provided my bank account information or set up auto pay to Verizon. On October 6 there was an unauthorized ach withdrawal from Verizon that my bank returned to me. Then it happened again in December 2016. That unauthorized ach withdrawal was dishonored by Verizon on January 19, 2017. I am not paying for someone else's bill. I need your help to resolve this issue. I had to change my bank account information and also put a stop ach withdrawals to Verizon. I want my money back!!!

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Re: Verizon made an unauthorized withdrawal from my bank account.
Moderator Emeritus

Hi ecochran70,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.