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Verizon not honoring Amazon offers

I just left Comcast due to shady business practices, and came to Verizon partly because of the Amazon offers they were offering. I have tried for hours now to redeem the free prime offer as well as the free echo dot offer and have had no luck. This seems like a sc@m to me. 

Re: Verizon not honoring Amazon offers

Hi MaCSl,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.