I just transferred my ATT service to Verizon and so far have had an unpleasant experience for the following subjects:
-The first agent (Daxton K) that set up my service issued a new phone line when I clearly stated I wanted to transfer my line and offered me a speed and price that was not correct
-When I talked with another agent, he cancelled the new the number that I did not request and started transferring my number, he stated that, my bill would be 132 without my discounts (100 after discounts) and then I was told that actually that was the price with discounts applied and they would not honor the price they promised
-Finally, I stated to another agent (Rachel) while I was transferring my phone, that I had a referral code and she said she would apply a 15$ usd credit to my monthly credit and stated that would be reflected. I checked and there was no credit, so I call Verizon and they told me that because of the mistake that the first agent did, they would not honor the discount. How is that I have to pay the consequences of staff mistakes??
We're sorry to read about the experience you have had with your transfer to Verizon. Can you provide more details as to what discount you were being offered? ~Peter
I was told that I would pay 132 before discounts (for wireless and home internet) which included, nurse, work, referral and autopay and it would come to 90 dollars per month. And when I switched I was suprised to find out it ended up being way higher than that as turned out the 132 was with the discounts?. When I brought this up I was told that there was nothing they could have done which I think is very disappointing given the fact that there Is misleading information when hiring and I ended up paying more that what my previous bill used to be.
I think they should do better at honoring prices and/or compensating for these errors
Why is it so many Verizon employees don't know discounts cannot be "stacked"? Or else...well, I'm not going to post the other thing I'm thinking. In this case, I'm totally willing to bet only one of the discounts was applied - the system picked one out of the nurse, work, or referral - and the others can't be put on except for autopay which will come later (see below).
As for autopay discount, that doesn't kick in until the next billing cycle in my experience (have ported into Verizon twice and it was like that both times). The first bill is also going to be higher because there's an activation fee of $35/line, unless you have it in writing that the activation fee was waived.
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