After having other services for years, I finally made the switch to Verizon after recently moving. I spoke with a customer support person, and got them to offer a price that matched my previous bill with the other cable company. The offer included a $200 Visa Gift Card. The agent also told me that one of the $20 bonuses could not be issued until after the first bill. I was very suspicious of this so after placing the order, I called back to a totally new representative, who confirmed the note was on the account for the additional $20 discount. I asked both agents numerous times whether there were any additional charges, and was repeatedly told that no, there were no other charges.
Fast forward to receiving my first bill. It is $40 higher than I was quoted. When I called customer service, the first agent confirmed that the note was on the account for the $20 discount, but that it could not be added to the account because I was "not elligible". The additional $20 in fees were for the router, even though I was told I would own the router and wouldn't be charged any rental fee if I upgraded to the higher speed plan. I spoke with a supervisor who told me there was "nothing they could do" and that if I canceled the service I would have to pay an early termination fee.
This is completely unethical to quote customers a price to get them to sign up and then bait and switch the price. On top of this, the $200 Visa gift card offer I was given is now magically listed as $150.
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