After having other services for years, I finally made the switch to Verizon after recently moving. I spoke with a customer support person, and got them to offer a price that matched my previous bill with the other cable company. The offer included a $200 Visa Gift Card. The agent also told me that one of the $20 bonuses could not be issued until after the first bill. I was very suspicious of this so after placing the order, I called back to a totally new representative, who confirmed the note was on the account for the additional $20 discount. I asked both agents numerous times whether there were any additional charges, and was repeatedly told that no, there were no other charges.
Fast forward to receiving my first bill. It is $40 higher than I was quoted. When I called customer service, the first agent confirmed that the note was on the account for the $20 discount, but that it could not be added to the account because I was "not elligible". The additional $20 in fees were for the router, even though I was told I would own the router and wouldn't be charged any rental fee if I upgraded to the higher speed plan. I spoke with a supervisor who told me there was "nothing they could do" and that if I canceled the service I would have to pay an early termination fee.
This is completely unethical to quote customers a price to get them to sign up and then bait and switch the price. On top of this, the $200 Visa gift card offer I was given is now magically listed as $150.
Hi AngryCustomer99,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
