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Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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We'll be closing your private support thread for the time being since we haven't heard from you in a while.
Please reach out to us in here in this thread if you need further assistance from our team.
Thank you,
Art
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So did you ever get this resolved? I have the same problem on my credit report. I have been a loyal Verizon customer for over 18 years and can't believe how a dispute over a $158 bill they would do this with no warning or resolution. I too will never use verizon again unless this is resolved asap. I think I spent over 5 hours on the phone with hold times and the like trying to resolve this. Really sad that they have no loyalty or respect for their customers.
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Hi spineman,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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It is not being resolved. They refuse to even be logical when talking with them. Such a shame corporate greed has taken this path.
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spineman, we haven't head from you, and are closing your Private Support case. If you have any other questions or concerns feel free to make a new post or thread, and we will be happy to assist.
-Adam_VZ
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Please reopen. I just have reviewed the bill requests you sent me and they are non-explicative to say the least. One is from 2010 and the other just a final bill like the rest with no detail as to what i owed when and where???
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We've reopened your private support case at your request. Please refer all further postings related to your issue to that private thread.
Thank you,
Art
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Hi kevansdc,
I have sent you a private message.
Please check your Private Message Inbox.