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Verizon owes me money and won’t pay!

I've seen this on here before but I was wondering if this has occurred recently with anyone. I closed my account 3 months ago when I moved and they keep telling me they have sent checks and I wait the ten days and nothing comes. This has gone on since October. The first time they said they sent it to the wrong address and now I've spoken with them two more times and they said they have sent checks. How can I get the money they owe me?

Re: Verizon owes me money and won’t pay!
Community Manager
Community Manager

Hi BrenD,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.