Verizon pre paid card offer issue

I received the emails on how to redeem the google nest offer plus the $100 visa prepaid offer. I was able to redeem the nest offer and according to the email it indicates that I should have a redeem now button for the prepaid visa card but thats no where to be found. When I sign into my account it keeps giving me the option to redeem my google nest offer eventhough Ive already redeemed and ordered my product. Ive reached out but no help thus far. 

Re: Verizon pre paid card offer issue
Moderator Emeritus

Hi Rufawad,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.