Verizon promotional gift card

As posted by many others... I am also getting the error page {"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}. I have tried chatting with 2 different verizon agents and they just keep sending me a new redemption email, which takes me to the same dashboard with the broken link/error. 

I am supposed to redeem the card by Nov 8... not sure what I need to do.

Re: Verizon promotional gift card
Moderator Emeritus

Hi DoctorRotor,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.