Verizon ran credit check and bill payment
Calbano1221
Newbie

I have a hard inquiry from Verizon east on my credit report. I never gave verizon my ssn and I didn't approve them running a credit check on me. 

I have spent over an hour on the phone with Verizon this morning being transferred around to different departments,  having my call dropped and dealing with a automated service that wasn't helpful at all

this was unquestionably the worst customer service experience I have ever had in my life. My bill is always paid on time. This is how Verizon treats their paying customers. I will never ever ever recommend them to anyone. The unmitigated incompetence and ineptitude with their customer service is unfathomable when dealibg with a paying customer. Verizon should be ashamed of themselves for this. Unacceptable!!!

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Re: Verizon ran credit check and bill payment
kh-gary
Moderator Emeritus

Hi Calbano1221,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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