Verizon refuses to send me a receipt/invoice from the phone I bought from them last year.
garbageservice
Enthusiast - Level 1

I have tried chat help and calling. Chat and phone support both would not send me a receipt.  I believe this is because they charged customers a 5g upgrade fee at the time and now they are trying to say I was never put on a 5g plan yet the website literally won't let you check out a 5g device without upgrading.  Seems pretty fishy. Complaint has been filed to the FCC and FTC.  Pretty sure there is some type of fraud going on here.

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Re: Verizon refuses to send me a receipt/invoice from the phone
vzw_customer_support
Customer Service Rep

 

Hi! Thank you so much for reaching out Verizon. It will be my pleasure to assist you today, in order to proceed please send me areply so we can resolve your sittuation. Remember we are available 24/7 through this channel.>Alejandro

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