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Why did Verizon do this to us? I am planning to call my credit card to refuse all the payment verizon charged and tell my in-laws to cancel verizon service if verizon do not resolve this.
I have been fairly with verizon in the past but this incidence really made me think twice about verizon now.
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Hi zm386341,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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Hello zm386341,
Unfortunately due to non response we will close the private thread. If you still need help with the accounts and cancellation or ever need anything else, please let us know in a new public thread.
Thank you,
-Jeramy

