I was a VZ customer for a long time and first few to get FIOS in Staten Island, NY area. in 2013 I moved out of VZ area. I forwarded my mail to new address and never got my final bill from VZ. I lost my online access as I closed the account.
However in the meantime I got a call from a collection agency about the VZ charges. I never deal with collection agencies because anyone can get a copy of my bill or identity can act as a collecton agency and ask for money. I told the agency that I never got the final bill asked them to send it to me and gave my new address. Until today I didn't get any bill from VZ.
However I got reported to credit agencies by Verizon for late payments and and for collections. I have excellent credit (760+ even with collection). I called Verizon as soon as I see the enrty in the credit report. The person who talked to said that he will remove it once I made the payment. Therefore I made the payment but when I contact VZ for the update I was told that they will not remove it but update. I told then that I was told that it will be deleted but the rep said it's not the company policy.
Also VZ reported my payment history from 2009 on 2013. I don't think they can do it. I think I saw that VZ astarted doing that from 2013 but I didn't have an agreement then so they cannot do it.
I called VZ and the rep told me that I shouldn't have paid if I had any doubts. They keep repeating the same thing over an over but never address that they didn't send my final bill on my request in Aug 2013.
I said I want to talk to a supervisor and they said supervisors are busy and will call me back. I'm yet to revceive a call from a supervisor.
They cannot do this to people while it's them who is partially responsible.
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