I have 2 different credit events on my credit reports under verizon. I have contacted multiple departments in verizon and they all state they do not have a record of these. I have the account numbers even and they cannot provide any information whatsoever. I disputed these charges but have not seen an update and they are ruining my credit, which after seeing all of the remarks in this forum it seems to be a common occurence. I will be switching to another provider within the month due to incredible lack of customer service. Each different department I call shuffles me around and cannot advise who I should contact. There is not even a number provided on the credit report for these 2 collections, so how am I supposed to know who to contact. I don't understand how they cannot even identify what these so called accounts are, they have the worst customer service I have ever dealt with.
I have been a customer with Verizon for 19 years!! Now I am going to switch to AT&T, which is the service provider on my work phone. They have wonderful customer service and every time I have contacted them the matter has been quickly resolved. I highly recommend AT&T to anyone reading this, because its not worth using Verizon they are as bad as Comcast now about customer service and placing false charges on bills.
It does not seem much to ask just to provide the information on accounts that have been reported to the credit bureau's. They aren't even that much, but either way they are not my accounts.
I have been hung up on several times, put on hold, received refusal's to speak to the supervisors's etc... You name it they have done it.
This is my last ditch effort , next I will contact the Fair Credit reporting Act and the Better Business Bureau.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.