In June 2010 we moved to a new house and transferred our verizon service over. For several months we had service at the new house and paid the bills just fine. It turns out there was supposedly a final bill related to our "old" account at the previous house we never received.
In September 2010 I spoke with Verizon and paid off the remaining bill, not realizing it was reported to collections and is now on my credit report. Unfortunately I never noticed until now that we're looking into buying a home and getting a mortgage.
My various attempts the last few days to contact Verizon about it so far have failed, as I haven't had enough time to sit on hold for hours and navigate the automated systems to find someone.
Has anyone had any luck with something similar or a recommendation on how to best hunt someone down at Verizon to look into it?
The whole thing seems ridiculous as I was a customer at Verizon at both houses. I really don't understand how they couldn't have managed to get the bill to our new house, and now we're the ones screwed over by it.
After repeated calls and lots of waiting I finally managed to reach a real person.
Unfortunately, instead of getting help with my issue, I was lied to and rushed off the phone.
The woman I spoke with actually had the nerve to tell me that it's IMPOSSIBLE to have something like that removed from a credit report. Once they report it, Verizon literally CAN'T get it removed.
At least be honest and just say you don't give a **bleep** and couldn't care less about screwing over your customers.
So to anyone else having similar issues, I hope you have better luck than me.