I was a loyal customer of Verizon since November 2011. I closed my account in July 2015. Later, a collection agency contacted e via mail to pay remaining $66. They offered me an option of paying the amount in 2 installments. I paid my remaining balance in 2 months ( $33 per month).
Recently, when I checked my credit score and report, I saw Verizon reported it as "unpaid/delinquent" to all 3 credit bureaus. That caused my credit score to go down from "Excellent" to "Poor". The negative remarks by Verizon on the credit reports will last for 7 years just because I paid $ 66 in 2 installments?
I really think this is not fair. I was a customer for almost 4 years and had been paying more than $90 per month. I was never late in those 4 years. I have paid the last amount as soon as the collection agency contacted me.
I kindly request Verizon to retract this negative reporting from all three credit beueaus. If you have any questions or want discuss this futher, please contact me via phone or email.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.