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Verizon says they haven't received my router, but I sent it back.
ResolutionHelp
Newbie
‎01-03-2020 12:08 PM

Hello,

I keep receiving emails from Verizon saying that they haven't received my old router, but we put it in the box with the rest of the old equipment (as they directed) that they did receive. I used online chat, and he said that he would fix it on my account so that I wouldn't be charged for the old router, but I am being charged. Please advise.

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Re: Verizon says they haven't received my router, but I sent it back.
kh-gary
Moderator
Moderator
‎01-03-2020 02:02 PM

Hi ResolutionHelp,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.

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