Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I had an issue with the Verizon router and was advised to return the equipment. This was within the first 30 days of the contract, so I was told I would get a full refund for the router charge. I went to the store and returned it (Have the receipt), and they ended up cancelling my account (First indication of terrible service). I had to stay on the phone all day while fixing the issue (I had to basically create a whole new account).
On the old account, I paid off the bill, and was told the router equipment charge would be credited to the account. I have called multiple time to try to get this cleared (as I dont want this to impact my credit). Everytime the agent initially says you owe the amount for the equipment, which then I have to reexplain the whole story - to them saying they will make a note and this amount will be credited.
I am still receiving calls to this day for this bill - this return occured in Dec 2018. Not sure what I should be doing now, I am considered just dropping the services just because the Customer service is just terrible. I feel like they are intentionally making this difficult so I will just give up and pay...
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