Hello,
I have been a Verizon customer for over 8 years and have never had a problem.
At the end of November 2022, I decided to use the Verizon program - 50% paid RETURN and UPGRADE early and ordered a new iPhone 14.
When I received my new device I packed the old device (iPhone 12 in excellent condition) in the same box according to the instructions and sent to Verizon's Return department.
The tracking number is {edited for privacy}
The package was Delivered on December 07 9:48 A.M. FORT WORTH, TX
At the end of December 2022 I received a notification that my bill for the last month will be $870, they added a reminded balance 50% ($652) to my regular bill. So Verizon took my iPhone 12 and charged a full price for it.
Next, I spent hours of my time chatting with Verizon support, always different agents. The result of this was ticket escalation with Supervisor, this message I received from agent Anne on Jan 6:
"There will be no ticket number since this is a direct ticket escalation on my Supervisor, rest assured that it will be investigated within 7-10 business days. Moreover, as an added resolution, you can rest assured that I have fully documented your account to make sure everything is accounted for. Here is also the chat ID {edited for privacy} and you can take a screenshot of this conversation as your reference too."
My bill still has not changed and is unpaid, today customer support told me they don't see anything about my problem in the record.
It's a joke? What is going on? What service do you provide to your loyal customers?
