I'm all collecting all my correspondence to send to Verizon head office. My service was interrupted after months of Verizon telling me they are taking care of the problem. I asked to speak to a supervisor and was told I would get a call back but instead my service is shut off.
I refused to have them removed the overage in installment and opted to have it completely gone since I've been dealing with this problem since February but instead they disconnected my service.
After 22 years do you think someone should be dealing with this kind of problem!!!
Hello Nelsia, we're sorry to hear your service has been interrupted as we understand the need to stay connected at all times. Especially if its caused by a billing problem, we promise to take care of. Lets turn this experience around, we'll be sending you a private note to gather additonal information to help resolve this issue.
~Brian
My Bank account was hacked and I need a little time to get it fixed I can't get any money until the bank sends me another card I am 68 and have a very sick husband I need your help and just a little more time to make my payment please help me
We hope that everything gets on the mend quickly and appreciate you reaching out for options. Here: https://www.verizon.com/support/promise-to-pay-faqs/ is how you're able to set up a payment arrangement. Please be advised that if the bill is already past due it does not secure service.
-Melissa
Start a new topic or ask questions in the open forum.
