I had local unlimited local service, regional calling, long distance, and call waiting & wanted to add caller ID, so I ordered
it online. Got a printout reflecting the CID saying it was free. ? CID started to work the same day. Real impressed.
Couple days later got mail thanking me for signing up for Freedom Essentials at 59.99 a month. Which I DID NOT DO.
Called rep. Said he'd straighten it out, but couldn't put sensible minutes regional calling back on because Verizon doesn't
offer it any more. Today found out I no longer have regional calling at all. Can't call family 40 miles away. Went back online. Shows I don't have regional calling- But can add sensible minutes !? for $2 amonth. Add it. Get printout reflecting that. Check status of Order Number & it shows I ordered FREEDOM ESSENTIALS again! You don't see this unless you check the order status. Apparently the site is rigged to add this to order & buries it so you can't tell it's been added unless
you check the status with the order number. I'm a retiree with concession service & have no intention of paying 59.99 for something I didn't order. Online chat with rep but just wound up with "Wait til order is processed." Not happy.
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under โMy Support Casesโ you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
JohnRetiree
It looks like your issue has been taken care of based on no reply on your private support case. Therefore, we have closed the case out. If you ever need anything, please feel free to make a new post.
- Jose_VZ
Start a new topic or ask questions in the open forum.
