Verizon wireless reward card

I was trick into renewing my contract where after 60 days I was supposed to receive a verizon visa, instead they send me a verizon wireless card for $150.00.  I called them but now they are claiming that they send me an email informing me about that which has nothing to do with renewing the contract on line where it stated that I will get a verizon visa card.

Re: Verizon wireless reward card
Moderator Emeritus

Hi Redhookgirl,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.