Verizon wireless
Lafayette125
Newbie

New customer to Verizon Wireless

set u acct on Nov 14 on 800 line

Sim card did not work. Went to Verizon store on Willow Grove Mall. Three hours spent with supervisor and a new account was set up.  Since I wanted a prepaid acct I was charged $77.50 for each setup

Neither accounts worked I called again and spoke to a Nina Coke in Florida who was great and got both my husband and my accounts working

To date I have spent 11 hours contacting the 800 line with issues

I found that I was put on hold and then disconnected  very frustrating

I need to have the two $77.50 amounts which were withdrawn from my Visa account in November credited back to me since those setups did not work

my experience with Verizon wireless 800 line has been a nightmare. 

iIf no resolution I am going to State Better Business and canceling my service with Verizon and going back to my prior provider

0 Likes
Reply
1 Reply
LawrenceC
Moderator Emeritus

These forums are dedicated to Residential products and services offered by Verizon.

For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you.

0 Likes
Reply