I was shocked that both a Verizon representative and a Verizon supervisor refused to refund a credit balance on my account. The credit balance was as a result of my disconnecting High Speed Internet. The credit balance is $29.49 ($14.49 credit on my September bill + $15.00 credit issued subsequently). My only remaining Verizon service is a landline with a Lifeline credit. Due to the Lifeline credit the phone costs just 44¢ per month. They said they don't refund since I am still a customer. However this credit will take about 5½ years to work off at 44¢ per month! This doesn't seem fair. I would like Verizon to issue a refund check to me for $29.49 instead.
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.