Verizon please change your virtual assistant because a virtual assistant is NOT A LIVE PERSON! I don’t care for the virtual assistant especially when it hangs up on you for not choosing one of its options.
We definitely want to make sure that you are assisted in the way that most convenient for you. The following link will provide you with all our customer service channels. https://www.verizon.com/support/contact-us/ ~Geo
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