I have not contacted Verizon about my Visa Card, but when I actually did, I kept getting transferred to the "Gift Card" department only to get disconnected continually from them. I am not understanding why I haven't received my gift card after 12 months. Maybe its my fault because I did not follow up with Verizon as I should have. With Comcast I did not have to follow up with them, and for a telecommunications company that has been in business for as long as Verizon has been, the customer shouldn't have to remind you about something that you promised them. My service has never been off, you have gotten your money every month for my services, I need someone to reach out to me ASAP.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.