Verizon,
Before I invest a whole lot of time in making sure that I get this gift card - I would simply ask that as a customer you put my needs first and make sure that I receive this gift card before I go on a trip September 1st.
My order # is
{edited for privacy}
I have been told numerous times that the gift card has already been mailed out -- Today I have verified that not only had I been lied to (which I have on recording) -- but that you don't even admit to the fact that you blatantly lied to me as a consumer -- but you try to then tell me that you already sent an offer for an tablet... of which I never expressed any interest in, in the first place -- and according to my "welcome" email, that was in ADDITION to the gift card.
Please make sure that I receive this by September 1st. This is a simple request that would save you a whole lot of time and paperwork. I was told today that I would not receive it by then and that it was "being processed" on August 20th ... Let's just make sure that that happens -- as two lies would not be a good idea. I've been a great customer of yours -- and have always paid my bills... The entire reason I signed up with you again for another 2 years of service was because of this "promotional" offer.
Thanks for your time and would appreciate some timely feedback on this post.
Depending on the timeliness my next steps would be social media and BBB attempts to request the same things I'm requesting right now... This would just be much simpler.
Wait ... WHAT? I thought the $400 gift card is only for new subscribers, not people renewing their subscription.
My contract just ran out and I switched. If Verizon had offered me $400 to stay, that would have definitely gotten my attention.
It's a new house
I am very wondering what is going on with this card thing. I was told that I would receive my card by that 15th, that is still two days away but from what I have been reading it does not look good.
They tell you to check the progress but it has been saying the same thing since I got the email link what 30 days.
If this is a scam I think the governments should take action, I did get notice that several of the channels I paid for are not being cancelled.
Okay if you don't pay your bill for 60 you don't get the card so what happen if they don't get you your card in time?
We are on a fixed income with disability and that card meant help in paying our bill, including my Verizon. bill.
Well I'll be back in three days and let you know what happen
Hi jtebeau,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
jtebeau, due to multiple failed attempts to reach you we will be closing this private support case.
If you need further assistance with Verizon service feel free to send us another post.
Thank you,
^Matthew
Verizon is trying to back out on sending my gift card as well. They claim that my bundle package negates the gift card. That was never mentioned in the sales talk to get me to transfer my service. It's all a scam.
Hi DianaWithAnA,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Diana with an Ana,
i know how you feel same issue here! Look at all these complaints i should report this to ABC investigative news!
Fliptop454
took them 90 days to mail the card to me. Then I had to call to get the code to activate the card.
You can check the status here: http://teleproducts.verizon.com/promo/ , or call the billing department
I have the same issue. I still have a saved pdf copy between me and one of the verizon representation, Kelly, who was the one who built the bundle for me. Even this is not my fault when signing the contract, they don't give me the 400$ visa card. I want to cancel, they will take the early termination fee. I asked them let me send the pdf file of the conversation. They refused it. They said they would not accept the chat section. So why they let the customer save the chat section, then they refuse to accept it as a prove. They told me they don't know who Kelly is. I might switch to Comcast soon...
Hi ngandinh,
Sorry you are having difficulty with the gift card. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
I signed up in July and offered the $400 gift card. I received an email and card in September stating the gift card would arrive in 15 days. I checked the username and password on the rewards account and was told that I was not eligible for the gift card. I immediately contacted Verizon customer service and was assured the card was to mailed at the end of September. By mid October when I had not received my gift card I contacted Verizon again and received a verbal apology and assurances that the gift card would be mailed by the end of October. When the card hadn't arrived by the second week of November, I contacted Verizon again and escalated the conversation to the point that a Verizon rep identified that a hold was placed on my gift card but for I identifiable reason. He said he forced it back into the system and that I would definitely be receiving my card. On around December 10th I recieved a new card from Verizon stating that my gift card would be mailed within 15 days. I took this as a good sign....well the card has not arrived, the rewards site states that my username/password are invalid, and I've made two attempts to contact Verizon and the first attempt resulted in a long wait on hold followed by a representative 'not being able to hear me' and hanging up the line. The second attempt once again resulted in a very long wait on hold followed by a rep transferring me to to a line that was "closed." Frustrated I attempted to contact support by email{edited for privacy}and have heard no response.
I am greatly frustrated by this delay and feel that Verizon has not lived up to its obligations to me. I would like to see a prompt resolution in this matter.
Hello Maynard in MD
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
Hello Cramey80
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.
Still no word from anyone. No surprise.
Its not like you can pick up the phone, and actually talk to someone.
Of course, my on demand has not worked in 4 days either.
If I gave customers this type of customer service at my job, I would be unemployed.
Something needs to be done, or I will be droping off my equipment at the closest Verizon store.
Start a new topic or ask questions in the open forum.
