Want to cancel a movie purchase. No response.

HI Verizon Community: I just tried to purchase a film from myVerizon, but accidentally pressed the wrong link.  I am attempting to contact someone, or make a simple "cancel my order request" but impossible to find on website.  It was only 8:00 pm, but was alerted to the fact that the "chat room" is closed. Very frustrating.  This should not be complicated.

Re: Want to cancel a movie purchase. No response.
Moderator Emeritus

Hi ktobater,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.