What happend to quality service
Nocustomersvc
Newbie

I was so excited to go with Verizon Fios in our new home.  Now I find out what horrible customer service and regret it all the way.  They burry service line barely under the grass line and then when you accidentally cut it they charge out rageous fee.  If the job was done correctly there never would be a problem.  I was only digging to a depth of 3" when this occured.

It even gets better when I call and share my concerns and they could care less.  Felt that if I left their service it was no big deal.  Shame when a company gets so big they feel it is not important to have customer satisfaction.

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LawrenceC
Moderator Emeritus

Hi Nocustomersvc,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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