I have been a loyal customer with Verizon for almost 20 years and they used to have fantastic customer service. Each time I talked to a customer service rep i walked away feeling glad I chose Verizon, even if it wasn’t the cheapest wireless provider, because the customer service was so top-notch it was worth it.
Not only has the customer service gone downhill, it has disappeared entirely. It is impossible to speak to a human! Its difficult to justify paying $100+ dollars a line every month to a wireless provider when you can’t even talk to a person when you need it. The AI chatbot is completely useless. Please tell me there’s a way to speak to a representative. Ive tried calling *611, no luck. Ive tried asking the chat bot to connect me to an agent, no can do.
I know how much I like to just work with a real person as well, Gingerbee. I know that a lot of times those automated systems are designed to get you to the right department and help prevent getting transferred around once you do reach a person. The great news is we are real people here, and can help with most issues. Can you tell us more about how we can help today?
-Joseph
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