What kind of a scam are online reps?

Just renewed for another 2 years with Fios. After swallowing the pill that is accepting that new customers pay just over HALF for the same service, I signed up via an online chat. I asked, TWICE, if the price quoted (~$138 after taxes etc) was for 24 months. and TWICE the rep says that's true. (Hi Verizon people, check out Chat ID {edited for privacy}

Guess what my bill is now? $149. I called up CS today and was told that a discount expired, so the price went up, and OOPS sorry, but we only guarantee the exorbitently high contract price, and by the way, you're locked in. So if you ever thought using an online rep, and having WRITTEN PROOF that they lied to you will get you anywhere, think again. You're better off just clicking enough buttons and doing it yourself. Verizon- why bother offering online help if you won't stand by what they do?

Also, I had to log in with a chat-only ID, because I tried to login with my regular account over 12 times and it jsut kept returning to the login screen. So if anyone at Verizon cares, please PM me or something.

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Moderator Emeritus

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Please keep all correspondence regarding your issue in the private support portal.