Whats the point of a payment plan if they shut you off anyway?

dhiabhori
Newbie

Why do they offer a payment plan, charge you $26 per device for the line reactivation fee, and THEN suspend your account before the agreed upon payment date? 

I can't even talk with a person about this because they prevent you from talking to a live agent until the bill is paid? This is beyond a joke and I have never been more frustrated over the service being received. 

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