Where can i go when my request isn't take care of

I have talked to seven different reps both online and over the phone about taking care of the additional $50 charge they billed me. Every single on of them has assumed me this will be removed and waived. Yet it has not. One rep couldn't figure out why this wasn't processing so he put the charge on hold then the next month i was billed for it and forced to pay it because of auto billing. I spoke with another rep about getting this amount refunded and he mentioned it would take five days, yet still nothing. I'm really at a loss here as to what to do as this has been an ongoing thing i talk to a rep about every month for the last four months and still no one can get this $50 charge removed. I'm really at my wits end with this and there is no one i can directly contact about how to take care of this as any rep i talk to can't seem to get this fixed even though they promise they can.

This is the worst experince i have ever had with a custom service department and this really needs to be excalated and i don't know how to do this. The back and forth i have had to go through is absurd. Versiozn wireless can process an issue like this in minutes what's the difference here?

Re: Where can i go when my request isn't take care of
Moderator Emeritus

Hi Kquinn,

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.