Where is my VISA gift card?
Enthusiast - Level 2

I'm a new FiOS customer who registered for the $150 Visa gift card on 10/3/18. My eligibility date (after 60 days of service) was 11/16/18. I am on auto-pay and my account has always been paid in full. I still have not received the gift card and today when I check status via the website it says "Cancelled". Who can I call to resolve this? Thanks.

Re: Where is my VISA gift card?
Moderator Emeritus
Hi Bailsberg,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.