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Where is the Vent & Complain Forum?
jpanim8r
Newbie
‎11-17-2011 03:06 PM

I can't find it.

I set up auto-pay ......

about a year later, it automatically expired. I didn't know this was going to happen. I wasn't notified. Especially not by the form of notification method I have set up (Email)

So now, it looks as though I'm not paying or having late payments & my service was turned off, couldn't even sign in to pay it.

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Re: Where is the Vent & Complain Forum?
ElizabethS
Moderator Emeritus
‎11-17-2011 03:19 PM

Hi jpanim8r

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

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Re: Where is the Vent & Complain Forum?
TonyaD_VZ
Contributor - Level 3
‎11-18-2011 08:31 AM

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,

Tonya D.

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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