Where is the credit for the European outage in June 2024?

jkstrych
Newbie

Hi

I was in Italy when the European outage happened in June 2024.  I received an email I would receive a credit for 2 lines for two days.  I have called and spoke with a person who stated to call back  the following month.  Today I was chatting online with someone who was not able to help me.  Please assist.  Don't know why it is this hard..

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vzw_customer_support
Customer Service Rep

Thank you for getting back to us jkstrych. We would like to help as much as we can with this matter. We will be sending you private message to further assist. 

~Ivone

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jkstrych
Newbie

Thank you for your assistance.

 

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