Where is the credit for the international outage in June 2024?

[oylooc]

I am still waiting for the outage credits for my phone line. They said it would be 1-2 billing cycles. Where is it?

[mariahmaple]

I have reached out about this credit and they keep deferring it as if they don't know what I'm talking about, extremely frustrating.

[vzw_customer_support]

Hello mariahmaple, thank you for reaching out to us. We're sorry to learn you were impacted by the outage. I will be sending you a private message to further assist. 

~Ivone

[oylooc]

Just wondering where my DM is as I'm the one who posted the question. 

[Nanpalm]

May I also get a DM about this situation, please?

[vzw_customer_support]

We want to help as much as possible and we're going to make sure we answer all of your questions. Please be on the lookout for a Private Message.

~Jesse

[Abbie2]

I also have not received my credit and would like to be contacted about this as well.

[vzw_customer_support]

We're here to help with your concern. What dates were you outside the country? ~Peter

[vzw_customer_support]

We understand the importance of managing your account, especially when it comes to your credits. Verizon is here to help.

For future outage info, check out our network status page: https://www.verizon.com/support/check-network-status/.

Sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[Nanpalm]

I also received this notification in my app and never received the credit. I called in September and again in October with no ability for the representative to help. 

[vzw_customer_support]

We can help out with any questions you might have about your account. When did you receive this message? 

~Freddy

[A_G3]

Exclamations team …..