Why can't I have both the HBO and Showtime 50% discounts?
Enthusiast - Level 2

Back in June, after having paid the full price for HBO for a few months, I went to cancel through the web site but was offered 50% off for 12 months, which I accepted.  My bill at the end of June reflected the 50% discount.

A month later, in July, I subscribed to Showtime, which was advertised at 50% off for 12 months.  On my bill at the end of July, however, I was now only getting the 50% off Showtime, and again paying full price for HBO.  I tried contacting two different Verizon reps via chat, and both gave me the vague explanation that my account wasn't eligible for both discounts.  So I have a few questions...

Is this a new policy, or is there some unknown factor that determines whether I can get both discount?  Last fall I received the 50% off discount for both HBO and Showtime simultaneously for several billing cycles.

Why wasn't I warned that adding Showtime at 50% off would eliminate the HBO discount?

If I could only get one of the two discounts, why did I not retain the larger HBO discount?

Re: Why can't I have both the HBO and Showtime 50% discounts?
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Re: Why can't I have both the HBO and Showtime 50% discounts?
Customer Service Rep

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.