Why is it seemingly impossible to speak to a live agent - not a poorly designed chatbot?

[CraigHam]

I tried to sign in my account and as an end result, needed to reset some of my basic info, such as zip code - which was evidently wrong as I've been a customer for many years and it has changed a few times.  The online account access was cancelled but I was unable to sign back in because my zip code was wrong.  SInce then I've been billed, etc, and have repeatedly tried to sign in so I can pay it - but of course it won't let me and your chatbots are poorly designed and end up causing a great deal of frustration.  I could design a better interface - unless of course the point of it is to prevent customers from actually being able to bother the employees who have better things to do with their time than help those who need it

HOW CAN WE SPEAK WITH A LIVE AGENT?  I see that question asked a lot but the only answers are evasive and just send me back to do the same thing - in this case enter my various zip codes to validate my email - which I can't do - AND THAT IS THE PROBLEM!!!!!! 

[vzw_customer_support]

Hello, CraigHam, I'm sorry to hear you've been running into trouble when trying to sign in to your My Verizon account. We are here to help ensure that you are able to manage your account. When you need to reach out to support, you may Contact Us: https://www.verizon.com/support/contact-us/. Should you need to speak to a live agent during a live chat session, you may type "agent" and you will be transferred to a representative. So we can best assist with your concern, I will be sending a Private Note.

-Lauren

[vzw_customer_support]

Thanks for reaching out regarding your My Verizon account. I understand there is a discrepancy with your billing zip code and we want to help. Please send us a message here when you are ready to continue and we'll get started. ~Peter