Why is making a payment so many steps every time
JJ2266
Newbie

I'm able to pay my utilities by replying to a text message with a single word. 
They text when it is due and it says "reply with 'xxx' to pay this amount with your last payment method"  I reply and it says thank for the payment!

Verizon doesn't even remember the security code or zip code on my debit card, and has 15 ridiculous confirmations after every entry, confirming that i has been confirmed that I just confirmed my billing security code.  On to triple reconfirming my zip code.   I have to be ready to get my wallet out in hand and pace around for 10 minutes every time I pay my bill, even though it's the same info I've used for years.

Autopay I don't trust because they made a mistake one time and I happened to notice it. 

Sidenote that it took an hour to get to this point, past the two factor authentication problems many many times, that kept sending me to the mobile app, which never asked it I would allow anything.   I had to research help on that first, clear my cache and change all my passwords just to get here to post this.   Then I typed my message and it got lost (!) after clicking send because verizon has a separate forum login than the account login that I spent an hour hacking into.  


But why is it so painful to make a payment?  Am I missing something?  
thanks 

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3 Replies
vzw_customer_support
Customer Service Rep

It's never our intent to make paying your bill complicated, and we'd like to offer some assistance. Have you saved your debit/credit card as a payment method? The reason I ask is that once you've added your card as a payment method, it won't ask you to verify all of that information again. To learn more, click here and see "Manage Payment Methods"  https://www.verizon.com/support/knowledge-base-205735/

 

Please let us know if this helps.

 

~Izzy

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JJ2266
Newbie

Hi and thanks for the reply,
I followed your instructions to the app and payment settings, but it already has my debit card in there.   

When I pay, it says "Do you want to use your card ending in xxxx?", I say YES OR PRESS ONE.  
Then it asks me for the security code, then it asks me for the zip code before the rest of the infuriating, time-wasting process. 

Do you think I need to re-add my card?   I will try that next time.
thx for your time







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vzw_customer_support
Customer Service Rep

I appreciate your efforts and the information you've shared, JJ2266. Do you happen to know if you've had a new debit card issued since you had originally added it to your account? If the security code changed with a new card, that may be the reason for the verification attempts each time. Could you please try removing and re-adding the card and let us know if you encounter the same trouble? We'll be standing by.

~Izzy

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