Why is my bill so high?
mzbig53
Enthusiast - Level 2

i'v ended my relationship with Verizon after 4 long years . I transferred my cell phone number over to a month by month at the end of my contract May 7,2014. WHY WAS MY LAST BILL OVER $374.00 ?  It took Verizon 2 1/2 months to send me a breakdown of my last bill,and I see Why. Verizon is charging me for 1 month of service I didn't use May 4,2014 to June 4,2014 and Charges per min, data overage, and a late fee . This is greed ,I've been calling every day waiting to speak with anyone with common sense, I would like someone to look into these over charged fees and adjust my bill correctly 

Labels (1)
1 Solution
LRVassar
Specialist - Level 2

mzbig53

Your billing cycle began on 5/4, but you didn't port out til 5/7. Per TOS, you are responsible for the entire month of service. [ Customer Agreement | Verizon Wireless ]

View solution in original post

9 Replies
ynggrsshppr91
Specialist - Level 2

Write a letter of dispute and mail it to the return address on the bill. Problem solved

mzbig53
Enthusiast - Level 2

Thank you .You've been very helpful

0 Likes
Reply
Kc314029
Newbie

Why is my bill higher this month

0 Likes
Reply
vzw_customer_support
Customer Service Rep

We'll be glad to help you review all charges on your account. We sent a Private Note to assist you. ~Geo

0 Likes
Reply
vzw_customer_support
Customer Service Rep

 

I'm sorry we missed you. Please use this link to reach out to us: https://www.verizon.com/support/contact-us/  -Joe

0 Likes
Reply
vzw_customer_support
Customer Service Rep

I'm sad to see that you left us, mzbig53. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me https://community.verizonwireless.com/people/jenniferh_vzw back so you can send me a private message https://community.verizonwireless.com/docs/DOC-1613 so we can get started looking at your final bill.

JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

0 Likes
Reply
LRVassar
Specialist - Level 2

mzbig53

Your billing cycle began on 5/4, but you didn't port out til 5/7. Per TOS, you are responsible for the entire month of service. [ Customer Agreement | Verizon Wireless ]

mzbig53
Enthusiast - Level 2

Thank You Lucasv, but everything has been taken care of

0 Likes
Reply
kh-gary
Moderator Emeritus

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

Reply