Why
misguided1
Enthusiast - Level 2

Why is it that every time I contact Technical Support they take it upon themselves to cancel my Autopay?  This makes the fourth time and no-one will give me the name of the rep that placed the order to cancel.  It really does get frustrating when I get a shut off notice because someone made a mistake and I have to pay for it. And once again I have to wait two or more billing cycles for the re-enrollment to take effect.  This is just plain stupid.

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ttttttt3
Enthusiast - Level 1

Because they only offer poor service at the first and second call levels.

If any person is to have any accoutabilty they would have a phone number.

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