My wife received a text message this afternoon informing her that our service was scheduled for suspension in just one day, 5/8, which is tomorrow.
So I attempted to contact Verizon Customer Service to discuss the issue, but at this point their offices are already closed and no one is available to speak with. This is frustrating enough as it is.
So I log into my account online and am prompted regarding the past due payment and scheduled service suspension. One of the options given to me was to make a payment arrangement.
I made the payment arrangement using the web site as instructed, and I can even view the payment arrangement I made when I choose to do so from the billing menu, so obviously it was accepted and noted to my account.
However, nowhere during the process did it indicate that the service suspension was delayed or that service would not be suspended unless I failed to fulfill the arrangement. I tried search FAQs and Forums and automated help chat for answers. I could not find anything addressing this specific question.
The question being: does a payment arrangement made through the web site prevent a "scheduled" service suspension? When I log in to the site, it still prompts me for the past due payment and warns me of impending suspension, but when I look at my notification, a suspension warning is not there. (I did not see if there was one beforehand, but there is still one listed under texts.)
I would love to simply ask a customer service rep, but apparenlty that is a luxury Verizon cannot afford to provide. Since they only text me with less than one day notice of the suspension, and I cannot speak with anyone, I would hate to wake up tomorrow with suspended service despite having made a payment arrangement.
Any insight would be appreciated.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.