I was in ATT and I started chatting with Verizon agent on the Unlimited plans and the amount that I need to pay per line for my 8 lines. The agent provided all the details in chat and provided me the credits that will be applied.
The agent said it takes 2 billing cycles to get all my credits and as of today( 3rd billing cycle), my $10 per line i.e. total of $80 per month is still missing- I had to chat/call them and no one really cares about what information has been provided during my move from ATT to Verizon. I paid off all my 8 lines and now they are not providing me the credits that has been shared/promised to me. I have pdf copy and want to send to escalate to correct point of contact so that my issue is resolved.
Any inputs on the process to escalate, the chat feature is horrible, I asked them to connect to supervisor and she never responds...Each reply she takes 30 mins.....Guide me to correct escalation channel so that I dont need to keep paying $80 per month extra!!! If I had know it before then would not have moved from ATT....
Thank you for reaching out to us in this platform with your concern. We definitely want you to get the promotions you qualify for and would like to help. To better assist you, please tell us a little more, are this credits for a switch promotion, for a Trade-In of your previous phones?
~Maria
what do you need me to provide to you for addressing the issue? Is this conversation private or all can view the replies
Your privacy and security is very important to us. We will be sending a Private Note so we can work within your account.
-Melissa
Start a new topic or ask questions in the open forum.
