Wireless port out - +Play subscription canceling issues, billing issues

[anonymous2023]

I was a long-time post-paid automatic payment deduction Verizon wireless customer. I recently ported out my number to another provider.  I had two devices. The smartphone was ported out however the tablet was not. I went in-store (corporate) to have the tablet 'unlocked." and was told they did not handle that type of issue. I continued calling Verizon Financial services however because my phone was already ported out, I no longer had access to the account.  Eventually, Financial services told me to go in-store with identification and have the corporate store call them, which I did, and the tablet was unlocked. Both devices were fairly new and fully paid at least eight months prior to port-out. 

I received an email from Verizon saying my final bill would be USPS mailed. My final bill was the difference from port-out until the tablet was unlocked. Approximately 15 days because I did not have access to the account any longer to disconnect the tablet & could not get past the voice prompts which no longer recognized my number. 

Verizon automatically deducted the payment from my bank account which was only used for Verizon auto payments, and I received a $35 NFS because the email from Verizon said bill would be mailed.  I contacted Verizon and was told, it was because "you never removed the payment method from your account." I was told the payment method would be removed, received email of same and again the following month, another NFS. 

Today, I received a bill in the mail from Verizon with a $30 retuned check fee. I called financial services again and was on the phone for one hour and 11 minutes with a foreign agent. It was obvious from our conversation, there were 'NO NOTES" of previous conversations with Financial Services on my account. Verizon now has the worst financial services customer service agents. The agent said he could not email me the returned check fee would be removed. He could not send meany proof of our conversation. When I insisted, he decided he could send me proof. Question, do Verizon’s foreign customer service agents get a bonus pay for no LEGITIMATE credits to a customer accounts? 

I also had a +Play, add-on subscription with Verizon. I contacted the subscription service, and they said I would have to cancel the service with Verizon. I wanted to cancel the +Play service and take out the subscription privately on my own. Why would I continue to keep a subscription with Verizon where I had no access to the Verizon +Play subscription because it is a Verizon disconnected ported-out account? 

The foreign customer service agent today said he removed the payment method of the +Play subscription.  When I insisted, he canceled the membership of the +Play, I got no decent answer from the agent. I said unless you cancel the +Play subscription, I will get another $30 returned check fee. 

Now, there must be some agent or supervisor at Verizon capable of resolving these issues after several months of no resolve!  

[vzw_customer_support]

We're so sorry to hear about your experience so far with these issues. We never want you to have problems with our +play service or your final bill. We're going to send you a Private Note so we can get to the bottom of this. 

~Jesse

[anonymous2023]

I received a reply from Verizon which was no help. It only directed me to my complaint of not being allowed to sign-in my account because although it is paid, my access to the account is blocked by Verizon. Not only is it blocked by Verizon, but they also continue to keep several of my payment methods on file for a +Play subscription I no longer want. 

The chat won't allow me to get past the robo prompts to a live agent because I must sign-in my account which is disconnected, and I no longer have access. 

Verizon, your reply is NO HELP! 

I want a LIVE USA AGENT TO TELPEHONE ME!

[anonymous2023]

I received customer service live agent eventually. The problem has been resolved. I also received a USA agent. Problem is solved.