Won't let me cancel services!!

I called on June 27th 2018 to cancel my services.  I have an email saying "we are sorry to see you go and your services are canceled" However this is not the case.  I have called SEVERAL times and keep getting the run around.  This is totally insane.  My services ARE NOT canceled and I keep being billed.  What is the problem?  I have spoken to supervisors and helpful employees, but I'm beginning to understand that this is not a mistake but a criminal act.  Apparently it was a "system error"?  You are an Internet company. Get it together and cancel my services. This is NOT RIGHT!!

Re: Won't let me cancel services!!

Hi Thisiscriminal,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.