I recently signed up for Verizon Fios thinking they would have decent customer service. I have requested to terminate my service numerous times and customer support has continued prolong and trouble shoot when that was not what I wanted!
I continued to receive a bill for months that I did not authorize service! EVERY single one of their โsupervisorsโ beyond RUDE! I am in utter shock, I have no words how they themselves as customer support SUPERVISORS can speak to customers in that manner. Using such words as DICTATE, yelling, hanging up on customer. Telling me I canโt report them or go to social media. I requested a call back from management and the supervisor tells me there is no one above him. These people need to be reported.
Please fire these people. Whatโre they doing in these roles?? Get better management that values CUSTOMER SERVICE.
Even if they offered me internet at $20, I would NEVER give even a penny to supervisors who donโt respect their customers.
Iโm taking this to small claims court.
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