Ps- I received this horrible service after Verizon has had to come to my home several times over the last two months to fix various errors on their end with their technology and after numerous calls I've made to troubleshoot other issues! Not to mention today they have a message saying that there's an "outage" of certain channels in my area. Horrible service!!! I'm so upset. I never comment on things of this nature, however I did not view the fight twice and can't believe I was charged twice. Verizon is greedy!
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Since we haven't heard back from you as requested in your private support case, it appears assistance is no longer required. Please make a new post anytime you need assistance.