I’ve had multiple online chats with customer service to cancel my service as I was moving. Was confirmed twice and I even had to change the date of the service cancellation which was confirmed. Fast forward three months and I’m still being billed and online support has no records or transcripts of my previous conversations. Can someone help with getting chat transcripts
Hi Brandoncarter20,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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